Conditions of Use
Thank you for visiting Hairko online. We want your shopping experience to be an enjoyable and positive one. By accessing our web site, you expressly consent and agree to all of the following terms and conditions. So please take a moment to review the Conditions of Use listed below.
Faulty Goods / Returns
If you think there is a fault with an item that you received, please contact us immediately for a replacement or refund. The cost of returning the item to us will be at your expense if the item is faulty 7 days after delivery. If you have received a product that is not working satisfactorily on first use, please contact us.
We do not refund/exchange for change of mind.
Cancellations
Once orders are despatch it is unable to be cancelled.
Lost and Damaged
All risk of loss or damage to the goods passes to the customer once goods are despatched. If an order is lost in transit, orders will not be replaced until such time as the original order has been located and returned to Hairko Studio.
Hairko Studio cannot accept liability for any loss or damage due to late delivery.
Australia Post will do their best to handle your order with care. However, given the fragile nature of your order and the fact that they don’t have a fragile parcel service; Australia Post cannot take responsibility for products that may have been affected by temperatures and deliveries that haven’t met their delivery service standards.
General Delivery Terms
Hairko Studio takes great care with your order to ensure it arrives in excellent condition and we pride ourselves on delivering our beautiful products. While we take no responsibility for damaged goods we do all we can to avoid this.
We supply and despatch our products to addresses in Australia only through the AusPost Standard eParcel Service. Please contact us if you would like to discuss arrangements for next day express delivery or delivery overseas.
Order will be despatched between 4-6 business days.
Shipping times may be affected by public holidays and peak delivery periods.
We may decide to hold deliveries during particularly hot weather periods.
Delivery Fee
Victorian Shipping $10 per order.
Interstate Shipping $12 per order.
Express Shipping $13 per order.
Free Shipping for orders over $90.
For express or overseas delivery additional charges will apply.
Unfortunately, we do not accept orders from outside of Australia.
Please contact hairkostudio@gmail.com if you would like to discuss an overseas order.
Delivery Address
It is the obligation of the customer to ensure the recipient’s delivery address is correct.
Failure to provide the correct delivery details may result in incorrectly delivered goods or undelivered goods without compensation. Hairko Studio accepts no liability for incorrectly delivered or undelivered goods.
If you would like any further clarification on our postage and handling, or further information on how to track the status of your order, please contact us on 03 9707 1838 or email hairkostudio@gmail.com
Digital Security/Payment Gateway
The payment gateway used by Hairko Studio is CommWeb. CommWeb protects your business from fraud with CVV validation, 3D Secure and an internal risk management system. When you enter your credit card details you are doing this directly with Commonwealth Bank. Hairko Studio does not physically see, collect nor store your credit card details.